Contact Us | zyna Support Team

At shopzyna, we want you to love what you order. If something isn’t right, we’re here to help.

We accept returns within 14 days of delivery.

To be eligible for a return:

Because our products are shipped directly from our suppliers, return requests must be approved before sending any item back. Please contact us first.

If your order arrives damaged or incorrect, email us within 48 hours of delivery with:

We’ll arrange a replacement or refund at no extra cost.

Once your return is approved and received:

Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect

Orders can be canceled within 12 hours of purchase.
After processing begins, cancellations are no longer possible.

After you place an order, it takes 1–3 business days to process.

Once shipped, delivery usually takes:

You’ll receive a tracking link as soon as your order ships.